Return & Refund Policy – Brandrazi
Effective Date: February 10, 2026
At Brandrazi, we strive to provide high-quality hair and wax products and ensure your satisfaction. Please read our Return & Refund Policy carefully before making a purchase.
1. Eligibility for Returns
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Returns are accepted only within 14 business days from the date of delivery.
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Products must be unused, unwashed, and in their original packaging.
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Certain items such as hygienic products or opened wax kits cannot be returned for safety reasons.
2. Return Process
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Contact our support team at support@brandrazi.shop or brandrazistore@gmail.com with:
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Order number
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Reason for return
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Photos of the received product (if applicable)
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Our team will review your request and provide return instructions.
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Customer is responsible for return shipping costs, except if the item was defective or damaged during shipping.
3. Refunds
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Refunds will be processed after we receive and inspect the returned product.
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Approved refunds will be issued to the original payment method (e.g., PayPal) within 5–7 business days.
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Shipping fees are non-refundable, unless the product was defective or incorrect.
4. Exchanges
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We currently do not offer direct product exchanges. Please return the item for a refund and place a new order.
5. Shipping & Delivery Delays
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Orders are typically delivered within 10–14 business days worldwide.
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We are not responsible for delays caused by customs, courier services, or unforeseen events.
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Customers will be notified in case of significant delays.
6. Damaged or Defective Items
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If you receive a damaged or defective product, contact us within 7 business days with photos of the issue.
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We will provide a replacement or full refund, including shipping fees.
7. PayPal Dispute Friendly
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Please contact us first before opening any disputes.
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Our customer support aims to resolve issues quickly to avoid PayPal claims or chargebacks.
8. Contact Us
If you have any questions regarding our Return & Refund Policy: